Free Salesforce Service-Cloud-Consultant Exam Questions
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Salesforce Service-Cloud-Consultant Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified Service cloud consultant (SP25)
- Certification: Certified Service Cloud Consultant
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Total Questions: 268
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Updated On: Jun 06, 2025
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Rated: 4.9 |
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Online Users: 536
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Question 1
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Cloud Kicks is preparing to migrate to Service Cloud from another system. The current system has thousands of help articles such as FAQs, step-by-step guides, and troubleshooting guides. A group of specialists will create and manage these articles in Salesforce.What is the recommended license for the specialists?
Answer: A
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Question 2
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Cloud Kicks' development team must manage multiple projects that compete for limited resources, The team needs to change directions often and start urgent work quickly. Which step should a consultant recommend completing before beginning the build phase?
Answer: A
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Question 3
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Cloud Kicks (CK) wants to provide its authenticated customers with a top-tier support experience. CK wants to allow asynchronous conversations, conversations across devices, and Estimated Wait Time transparency. CK currently uses an external website to deliver its chat support offering. What should a consultant recommend to provide these newer capabilities?
Answer: A
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Question 4
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Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency of the support team. The company uses key performance indicators (KPIs) to measure the success of the implementation. Which metric should a consultant use to measure the effectiveness of two-way mobile messaging?
Answer: A
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Question 5
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Universal Containers wants to implement a customer service community.The goal of the community is to enable community members to access, create, and manage cases online.How should the consultant implement these requirements?
Answer: C
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