Universal Containers recently added a custom flow for processing returns and created a new Agent Action.
Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part
of the new Agent Action?
Universal Containers tests out a new Einstein Generative AI feature for its sales team to create personalized
and contextualized emails for its customers. Sometimes, users find that the draft emailcontains placeholders
for attributes that could have been derived from the recipient’s contact record. What is the most likely
explanation for why the draft email shows these placeholders?
Universal Containers has implemented an agent that answers questions based on Knowledge articles. Which
topic and Agent Action will be shown in the Agent Builder?