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Free SDI SD0-401 Exam Questions

Try our Free Demo Practice Tests for Comprehensive SD0-401 Exam Preparation

  • SDI SD0-401 Exam Questions
  • Provided By: SDI
  • Exam: Service Desk Foundation Qualification
  • Certification: SDI Certification
  • Total Questions: 120
  • Updated On: Apr 28, 2025
  • Rated: 4.9 |
  • Online Users: 240
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  • Question 1
    • Your help desk/Service Desk wishes to become a model for best practice, what is one of the main sources of excellent information and advice to help achieve this?

      Answer: C
  • Question 2
    • Which action is most likely to give the customer a positive impression of the Service Desk?

      Answer: B
  • Question 3
    • What is a best practice for reducing conflict?

      Answer: A
  • Question 4
    • What is a best practice for helping an emotional caller?

      Answer: B
  • Question 5
    • The principal purpose of company policies is to:

      Answer: C
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