Free Microsoft MB-910 Exam Questions
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Microsoft MB-910 Exam Questions
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Provided By: Microsoft
- Exam: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
- Certification: Microsoft Dynamics 365 Fundamentals
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Total Questions: 193
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Updated On: Jun 04, 2025
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Rated: 4.9 |
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Online Users: 386
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Question 1
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Customers submit suggestions, questions, and cases to a company by using the following channels:Submitting a case in a customer service portal.Emailing a support mailbox.Calling a telephone number.The company has two departments. Each department has a defined list of agents. The company distributes allsubmissions to the correct department.You need to show the agents how the submissions are stored.Which format is used for the submissions?Section: Describe Dynamics 365 Customer Service
Answer: B
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Question 2
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A company uses Dynamics 365 Field Service.
A technician needs to create a checklist to determine the work that needs to be performed for a work order.
You need to create the checklist.
Which tool should you use?
Answer: D
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A company uses Dynamics 365 Field Service.
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Question 3
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A company uses Dynamics 365 Customer Service.The company plans to use support queues to organize and monitor the progress of cases. Customersupport agents will select cases from queues in which they are members. Agents release case items if theyare not able to continue working on a case.Which statement describes what happens when a case item is released from the queue?Section: Describe Dynamics 365 Customer Service
Answer: C
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Question 4
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A company is considering implementing products and the product catalog in Dynamics 365 Sales.Sales transactions can occur in multiple currencies. The company wants to manage exchange rates.You need to explain to the company how Dynamics 365 Sales handles currency.Which two statements describe how Dynamics 365 Sales handles currency? Each correct answer presentspart of the solution.NOTE: Each correct selection is worth one point.Section: Describe shared features
Answer: B,D
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Question 5
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A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Many users do not have access to Dynamics 365 Sales.You need to recommend an app for the company.Which app should you recommend?
Answer: A
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