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Free Microsoft MB-910 Exam Questions

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  • Microsoft MB-910 Exam Questions
  • Provided By: Microsoft
  • Exam: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
  • Certification: Microsoft Dynamics 365 Fundamentals
  • Total Questions: 193
  • Updated On: Apr 28, 2025
  • Rated: 4.9 |
  • Online Users: 386
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  • Question 1
    • A customer needs a cost-effective sales solution that can display current news about a lead or an account.
      You recommend Microsoft Relationship Sales.
      Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the
      solution.
      NOTE: Each correct selection is worth one point.
      Section: Describe Dynamics 365 Sales

      Answer: B,D
  • Question 2
    • You are a sales representative for a company.
      Which Dynamics 365 Sales can you use to manage the sales pipeline?
      Section: Describe Dynamics 365 Sales

      Answer: A
  • Question 3
    • A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.
      Which two actions can the company perform using out-of-the-box features? Each correct answer presents
      a complete solution.
      NOTE: Each correct selection is worth one point.
      Section: Describe Dynamics 365 Marketing

      Answer: A,C
  • Question 4
    • A company uses Dynamics 365 Customer Service.
      The company plans to use support queues to organize and monitor the progress of cases. Customer
      support agents will select cases from queues in which they are members. Agents release case items if they
      are not able to continue working on a case.
      Which statement describes what happens when a case item is released from the queue?

      Section: Describe Dynamics 365 Customer Service

      Answer: C
  • Question 5
    • A repair company offers five types of service-level agreements (SLAs). Customers can choose an SLA when
      they purchase a service contract. You define routing and assignment rules to support the SLAs.
      A service manager observes that outstanding service requests are not being automatically assigned by the
      routing rules.
      You need to resolve the issue.
      What should you do?

      Section: Describe Dynamics 365 Customer Service 

      Answer: C
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