Free Microsoft MB-230 Exam Questions
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Microsoft MB-230 Exam Questions
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Provided By: Microsoft
- Exam: Microsoft Dynamics 365 Customer Service Functional Consultant
- Certification: Microsoft Dynamics 365
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Total Questions: 377
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Updated On: Apr 28, 2025
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Rated: 4.9 |
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Online Users: 754
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Question 1
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You are a help desk representative for an organization using Dynamics 365 Customer Service.Users need to search within the system for similar cases. None of the out-of-the-box settings have beenchanged.You need to determine which search features are available for use by default.Which two search features are available? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.
Answer: A,B
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Question 2
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You need to configure the system to notify managers about unhappy patients.What should you do?
Answer: C
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Question 3
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You are creating an external-facing portal that uses capabilities of Dynamics 365 Customer Service.
When a case is closed, customers must receive an email that provides the ability to visit the knowledge base associated with the case.
You need to configure the system.
Which two options should you configure? Each correct answer presents part of a solution.
NOTE: Each correct selection is worth one point.
Answer: A,B
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You are creating an external-facing portal that uses capabilities of Dynamics 365 Customer Service.
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Question 4
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A customer has a Customer Service environment.
The customer plans to use service scheduling.
You need to install the service scheduling.
What should you use to install the service scheduling?
Answer: C
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A customer has a Customer Service environment.
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Question 5
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You use Dynamics 365 for Customer Service.You need to create business process flows.Which three entities can you use? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
Answer: B,C,D
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