Free Microsoft MB-230 Exam Questions
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Microsoft MB-230 Exam Questions
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Provided By: Microsoft
- Exam: Microsoft Dynamics 365 Customer Service Functional Consultant
- Certification: Microsoft Dynamics 365
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Total Questions: 377
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Updated On: May 22, 2026
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Rated: 4.9 |
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Online Users: 754
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Question 1
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You work for a power company that uses Dynamics 365 Customer Service. The company provides outdoorsmart light bulbs to its customers. Each bulb includes an IoT sensor with LTE capabilities.When a light bulb begins to fail, the IoT sensor must create a work order to send the customer a replacementbulb.You implement Connected Customer Service with Azure IoT Central and Power Automate, but work orders arenot generated.You need to ensure that work orders are generated.What must you set for each bulb?
Answer: C
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Question 2
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You are a Dynamics 365 Customer Service administrator.You are configuring a case dashboard.You need to filter the dashboard to show only escalated cases and cases that are marked as Request.Which filter should you use?
Answer: C
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Question 3
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You are configuring a queue in Omnichannel for Customer Service for a call center.You need to complete the queue configuration using the minimal number of actions.Which two actions should you perform? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
Answer: C,D
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Question 4
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You need to configure the chat channel.What should you configure?
Answer: B
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Question 5
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Note: This question is part of a series of questions that present the same scenario. Each question inthe series contains a unique solution that might meet the stated goals. Some question sets might havemore than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, thesequestions will not appear in the review screen.A company uses Dynamics 365 Customer Service Hub.Customer service representatives must be able to perform a relevance search on name, phone number, email,and queue.A customer service representative is not able to perform a relevance search for emails.You need to ensure that the customer service representative can perform relevance searches for emailaddresses.Solution: Enable smart matching.Does the solution meet the goal?
Answer: B
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