Free Salesforce FSL-201 Exam Questions
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Salesforce FSL-201 Exam Questions
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Provided By: Salesforce
- Exam: Salesforce - Implementing Field Service Lightning (WI25)
- Certification: Field Service Lightning program
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Total Questions: 346
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Updated On: Jun 06, 2025
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Rated: 4.9 |
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Online Users: 692
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Question 1
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Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.Which two conditions would make the Consultant consider setting the optimizer to High'Choose 2 answers
Answer: C,D
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Question 2
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Universal Containers wants to track the work that is performed on the customer's install base.What object relationship should the Consultant focus on to meet this requirement?
Answer: D
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Question 3
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Universal containers (UC) wants to standardize the process that process that agentsuse to create and maintain work orders which will help new agents ramp up morequickly and improve data quality and consistency. UC wants key fields, agentinstructions and best practices displayed at each step of the Service process on the workorder.What should the consultant implement to meet this requirement?
Answer: C
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Question 4
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Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
Answer: C
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Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
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Question 5
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Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?
Answer: D
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Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?