Free Salesforce Contact-Center Exam Questions
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Salesforce Contact-Center Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Contact Center Accredited Professional (WI25)
- Certification: Salesforce Accredited Professional
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Total Questions: 207
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Updated On: Apr 27, 2025
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Rated: 4.9 |
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Online Users: 414
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Question 1
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Your scenario involves upgrading a legacy reporting system to a new Contact Center analytics platform. Which cut-over requirement helps maintain continuity and user familiarity?
Answer: D
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Question 2
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The customer values user adoption and training. Which element should be prioritized in the implementation plan?
Answer: C
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Question 3
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You need to set up email case creation. Which feature allows automatic case generation from incoming emails?
Answer: C
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Question 4
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The customer values user adoption and training. Which element should be prioritized in the implementation plan?
Answer: C
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Question 5
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Your scenario includes deploying a new knowledge base for self-service customer support. Which channel-specific cut-over requirement promotes awareness and utilization?
Answer: D
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