Try our Free Demo Practice Tests for Comprehensive Contact-Center Exam Preparation

A client would like to allow verified customers to start a chat on the when wants the verified customers to be able to continue the conversation an only allow these chats during business hours Which set of functionalities should the consultant research in this case?

The customer values user adoption and training. Which element should be prioritized in the implementation plan?

Your customer seeks continuous improvement for their Contact Center program. How can future functionality support this? 

You need to validate the accuracy of dynamic data merging in email templates. Which option provides the best verification method?

You need to set up email case creation. Which feature allows automatic case generation from incoming emails?