Free Salesforce CRT-261 Exam Questions
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Salesforce CRT-261 Exam Questions
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Provided By: Salesforce
- Exam: Certification Preparation for Service Cloud Consultant (WI25)
- Certification: Certified Service Cloud Consultant
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Total Questions: 261
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Updated On: Apr 28, 2025
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Rated: 4.9 |
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Online Users: 522
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Question 1
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Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:* Agents need to collaborate with other teams.* The product development team needs to be alerted on high-priority cases for specific products.Which solution will meet these requirements?
Answer: A
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Question 2
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Universal Containers is changing their case management system to salesforce. All active accounts, contacts, open cases and closed cases for thepast five years must be migrated to salesforce for go-live.Which approach should the consultant use for date migration?
Answer: B
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Question 3
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vp of service at universal containers wants to make it easier and faster for support reps to send knowldge articles to customers.What should a consultantconfigure to satisy this request ?
Answer: D
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Question 4
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Cloud Kicks (CK) has recently started using Entitlements within its support process. However, CK has found many cases with inaccurate data. As many Entitlements are similarly named, service agents are selecting Entitlements that are not associated with the Account assigned on the Case. What is the recommended method to meet the requirements?
Answer: A
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Question 5
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Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product.What is the recommended method to meet the requirement?
Answer: D
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