Free ServiceNow CIS-CSM Exam Questions
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ServiceNow CIS-CSM Exam Questions
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Provided By: ServiceNow
- Exam: Certified Implementation Specialist - Customer Service Management
- Certification: Certified Implementation Specialist
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Total Questions: 225
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Updated On: Apr 30, 2025
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Rated: 4.9 |
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Online Users: 450
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Question 1
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What are common types of application record data that are imported during a CSM data migration? (Choose
two.)
Answer: B,D
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What are common types of application record data that are imported during a CSM data migration? (Choose
two.)
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Question 2
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Service providers use business models to support their various customers. What type of customer is supported
with the Business-to-Consumer (B2C) model?
Answer: C
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Service providers use business models to support their various customers. What type of customer is supported
with the Business-to-Consumer (B2C) model?
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Question 3
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What do blue circles in the timeline of a case form represent?
Answer: B
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What do blue circles in the timeline of a case form represent?
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Question 4
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Playbooks for CSM provide step-by-step guidance for resolving specific types of customer service cases. What
are the three out-of-the-box playbooks for CSM? (Choose three.)
Answer: A,C,D
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Playbooks for CSM provide step-by-step guidance for resolving specific types of customer service cases. What
are the three out-of-the-box playbooks for CSM? (Choose three.)
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Question 5
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Which of the following are correct for parent/child synchronization? (Choose two.)
Answer: A,C
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Which of the following are correct for parent/child synchronization? (Choose two.)