Free Salesforce Agentforce-Specialist Exam Questions
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Salesforce Agentforce-Specialist Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified Agentforce Specialist
- Certification: Salesforce Specialist
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Total Questions: 214
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Updated On: Jun 04, 2025
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Rated: 4.9 |
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Online Users: 428
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Question 1
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What is the main benefit of using a Knowledge article in an Agentforce Data Library?
Answer: B
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What is the main benefit of using a Knowledge article in an Agentforce Data Library?
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Question 2
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An Agentforce implements Einstein Sales Emails for a sales team. The team wants to send personalized
follow-up emails to leads based on their interactions and data stored in Salesforce. The Agentforce Specialist
needs to configure the system to use the most accurate and up-to-date information for email generation.
Which grounding technique should the Agentforce Specialist use?
Answer: C
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An Agentforce implements Einstein Sales Emails for a sales team. The team wants to send personalized
follow-up emails to leads based on their interactions and data stored in Salesforce. The Agentforce Specialist
needs to configure the system to use the most accurate and up-to-date information for email generation.
Which grounding technique should the Agentforce Specialist use?
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Question 3
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An Agentforce Service Agent, who has been successfully assisting customers with service requests in
Salesforce, is now unable to help customers with issues related to a new product replacement process. The
company recently implemented a custom Product Replacement object in Salesforce to track and manage these
replacements. Which Agentforce Agent User change must be implemented to address this issue?
Answer: B
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An Agentforce Service Agent, who has been successfully assisting customers with service requests in
Salesforce, is now unable to help customers with issues related to a new product replacement process. The
company recently implemented a custom Product Replacement object in Salesforce to track and manage these
replacements. Which Agentforce Agent User change must be implemented to address this issue?
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Question 4
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Universal Containers implements Custom Agent Actions to enhance its customer service operations. Thedevelopment team needs to understand the core components of a Custom Agent Action to ensure properconfiguration and functionality. What should the development team review in the Custom Agent Actionconfiguration to identify one of the core components of a Custom Agent Action?
Answer: B
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Universal Containers implements Custom Agent Actions to enhance its customer service operations. Thedevelopment team needs to understand the core components of a Custom Agent Action to ensure properconfiguration and functionality. What should the development team review in the Custom Agent Actionconfiguration to identify one of the core components of a Custom Agent Action?
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Question 5
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Universal Containers implements Custom Agent Actions to enhance its customer service operations. Thedevelopment team needs to understand the core components of a Custom Agent Action to ensure properconfiguration and functionality. What should the development team review in the Custom Agent Actionconfiguration to identify one of the core components of a Custom Agent Action?
Answer: B
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Universal Containers implements Custom Agent Actions to enhance its customer service operations. Thedevelopment team needs to understand the core components of a Custom Agent Action to ensure properconfiguration and functionality. What should the development team review in the Custom Agent Actionconfiguration to identify one of the core components of a Custom Agent Action?