In a car manufacturing plant, Jessica, a production manager, is considering implementing a new efficiency metric for the assembly line. What danger should she be aware of when measuring the wrong attribute?
Sarah, an HR manager, is determining how to measure employee engagement. What method is most appropriate for assessing and improving workplace morale and employee satisfaction?
Lisa, a retail store manager, is applying agile metrics to optimize store performance. What metric is crucial for evaluating customer satisfaction and loyalty?