Free Salesforce ADX-261 Exam Questions
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Salesforce ADX-261 Exam Questions
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Provided By: Salesforce
- Exam: Administer and Maintain Service Cloud (WI25)
- Certification: Salesforce Certified Administrator
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Total Questions: 261
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Updated On: Apr 26, 2025
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Rated: 4.9 |
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Online Users: 522
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Question 1
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Cloud Kicks wants to view cases resolved on the nrst cal. Pecs nave been trainee to use Save & Close when creating a Case. An existing Closed Case repot must be modified to show ftrst call resolution. What is the recommendeo report change to meet the requirements7
Answer: A
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Question 2
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Universal Containers wants Salesforce to suggest Knowledge articles to agents based on information about the case. Which solution should a consultant recommend?
Answer: C
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Question 3
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The Support Manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue.Which two solutions should a Consultant recommend to correct this problem? Choose 2 answers
Answer: A,B
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Question 4
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Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
Answer: A,C,D
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Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
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Question 5
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Universal Containers wants Salesforce to suggest Knowledge articles to agents based on information about the case. Which solution should a consultant recommend?
Answer: C
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