The Director of Sales Operations wants to display additional information on Opportunity records. The specific request is to pull in the picklist value that is displayed in the Type field on the Account so that it can be viewed and displayed as well on the Opportunity. What type of custom field can be created on the Opportunity object to fulfill this request?
In a support organization, you want to automatically update the case status to “Escalated” when the case has not been resolved within the specified time frame.
Which automation tool should be used to achieve this?