Free Cisco 500-443 Exam Questions
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Cisco 500-443 Exam Questions
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Provided By: Cisco
- Exam: Advanced Administration and Reporting of Contact Center Enterprise
- Certification: Cisco Certified Specialist
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Total Questions: 130
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Updated On: May 23, 2026
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Rated: 4.9 |
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Online Users: 260
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Question 1
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What is the role of CVP in UCCE/PCCE?
Answer: B
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What is the role of CVP in UCCE/PCCE?
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Question 2
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A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)
Answer: C,D
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Question 3
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An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
Answer: A
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An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
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Question 4
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What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications Manager?
Answer: B
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Question 5
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On which two interfaces or ports can security be improved by configuring executive timeouts? (Choose two.)
Answer: B,D
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