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Free Cisco 300-830 Exam Questions

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  • Cisco 300-830 Exam Questions
  • Provided By: Cisco
  • Exam: Implementing Cisco Collaboration Cloud Customer Experience CLCCE v1.0
  • Certification: CCNP Collaboration
  • Total Questions: 60
  • Updated On: May 21, 2026
  • Rated: 4.9 |
  • Online Users: 120
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  • Question 1
    • A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive WhatsApp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions? 

      Answer: C
  • Question 2
    • A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device? 

      Answer: B
  • Question 3
    • A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive WhatsApp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions? 

      Answer: C
  • Question 4
    • As per the policy, the business requires explicit permission from the caller before any interaction can be recorded in the contact center. To manage this, the flow includes a Menu IVR activity that presents recording consent options to the caller. The caller’s choice is logged and then passed as input to the Recording Control activity element of the flow. Which two statements are true based on the functionality and rules of the Recording Control activity? (Choose two.) 

      Answer: B,D
  • Question 5
    • A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive WhatsApp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions? 

      Answer: C
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