A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able
to receive WhatsApp or SMS interactions.
What is missing from the agent configuration to enable the agent to receive those interactions?
A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop.
Which system meets the requirements for WebRTC as the agent phone device?
A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able
to receive WhatsApp or SMS interactions.
What is missing from the agent configuration to enable the agent to receive those interactions?
As per the policy, the business requires explicit permission from the caller before any interaction can be
recorded in the contact center. To manage this, the flow includes a Menu IVR activity that presents recording
consent options to the caller. The caller’s choice is logged and then passed as input to the Recording Control
activity element of the flow.
Which two statements are true based on the functionality and rules of the Recording Control activity? (Choose
two.)
A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able
to receive WhatsApp or SMS interactions.
What is missing from the agent configuration to enable the agent to receive those interactions?