Free Oracle 1D0-1064-24-D Exam Questions
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Oracle 1D0-1064-24-D Exam Questions
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Provided By: Oracle
- Exam: Oracle Fusion Service 2024 Implementation Professional - Delta
- Certification: Oracle Fusion Service
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Total Questions: 79
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Updated On: Apr 26, 2025
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Rated: 4.9 |
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Online Users: 158
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Question 1
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You have been instructed to implement the “My Knowledge” page for your customer’s Engagement Cloudsite.Which is the correct first action in configuring “My Knowledge”?
Answer: A
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Question 2
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Your customer has the following requirement: when filtering service requests an agent wants to see by defaultall those service requests that are “New”, whose channel type is “Web”, and are assigned to them.Which five activities should be completed by an agent on the SR list page in order to create an appropriatepersonalized service request search filter?
Answer: A,B,C
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Question 3
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Which three steps are required to set up a standard coverage for the following scenario: High Severity SRsmust be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and theowner should be warned of pending expiration three hours before expiration?
Answer: A,B,D
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Question 4
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Which two statements are true regarding the Audit History tab of a Service Request?
Answer: A
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Which two statements are true regarding the Audit History tab of a Service Request?
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Question 5
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Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR),an agent searches the product categories and chooses the appropriate type of equipment for that SR.Identify three advantages of selecting the category correctly.
Answer: A,C,D
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